Welcome to GameCam Support

Whether you are new to our platform or if you just want to brush up on a few things before the start of a season, everything you need can be found here on this resource page.  Including easy to follow how-to guides and step-by-step videos. 

Frequently Asked Questions (FAQ’s)

Quick Start Streaming and Hotspot Guides: (Please select one of the tabs below)
Team Bundle Hotspot Plan includes Verizon Hotspot and Data Plan
  1. Power the MiFi device ON.
  2. Navigate to the Software Update menu on the device and select Next.
  3. The MiFi will ask if you’d like to check for updates. Select Yes.
  4. The MiFi will check the server to see if new software is available.
  5. Select OK. The device starts downloading the new software if available. Note: The download won’t affect normal operation.
  6. Once the download is complete, you’re given the option to install now or install later. Note: If your Jetpack is connected to a computer with a USB cable, please disconnect the USB cable before installing the software update.
  7. If you select Install Now, you’ll be notified that the MiFi will not be usable during the update process.
  8. When you select Yes, the device resets and proceeds with the installation.         
  9. As the MiFi is updating, the screen will display its progress.
  10. Once the software update is complete, the MiFi will power off and back on. The screen will inform you that the update was successful. Click OK to continue using your MiFi.                            
  11. If you selected Install Later in step 6, you’ll be notified that the software update will be installed the next time the device powers down. Select OK and continue with normal operation until the next shutdown.                            
  12. The next time you shut down the MiFi device, the software update will install before the device shuts down. You’ll be updated about the progress through messages on the device as per steps 8-10.

 

How to Run a Speed Test to Ensure Your Bandwidth is Strong Enough to Stream

We highly recommend running a speed test before every stream as bandwidth varies from place to place along with it’s respective network you are using.  If your bandwidth is not strong enough to stream then you will either not be able to stream or the quality of your stream will be greatly reduced.   

Please follow the steps below to ensure your bandwidth is strong enough to stream:

1. Login to your Mobile Publishing account.

2. Click Settings in the upper right hand corner of the screen.

3. Click Mobile Publishing.  (If Mobile Publishing does not appear in your settings drawer then you are either not signed into your Mobile Publishing account or you have not yet signed up for a Mobile Publishing account.) 

4. Click Perform Speed Test located at the very bottom of the Mobile Publishing pop-up.

5. Click Start to begin the bandwidth speed test.  Once the speed test is complete you will see a resolution recommendation which you will use for your streams video settings.  Keep in mind that if your resolution is higher than what your bandwidth speeds can handle then your stream will not run smoothly as it is attempting to upload more data than is possible.    

 

Stream with GoPro

 HeryouEHow to stream with a GoPro Hero and YourGameCam.com

Best Practices Tips: 

  • Disable the auto lock feature before starting the streaming steps
    • Swipe down on the display screen to view settings 
    • Make sure the Lock icon is NOT selected
  • Also be sure that the GoPro Camera is charged more than 10% and not plugged into a charger at this time. Once you have completed the steps below you are able to plug the device into a power source. 
  • Turn on your Wifi hotspot prior to starting the steps below.   

GoPro Hero live streaming steps: 

  1. From your mobile device, go to watch.yourgamcam.com 
  2. Click Sign In, top right hand corner
  3. Enter your Username and Password
  4. Click Settings
  5. Click Mobile Publishing
  6. To ensure your connection is strong enough to stream click Perform Speed Test.
  7. Click Start to begin the Bandwidth Test, this will give you your current Download, Upload and Response speeds.  Once the test is complete you will get a notification below recommending what settings you should set your video resolution to stream at.  Take note of this recommendation as you will need it later when setting up your video settings.  Click Close to go back to Mobile Publishing.   
  8. Select the option for GoPro
  9. Press the blue button that lists your channel name to produce your RTMP link
  10. Copy the RTMP link
  11. Turn on your GoPro  
  12. Go into your GoPro app on your mobile device
  13. Click on the GoPro Camera icon in the bottom left corner of the screen 
  14. Select Control Your GoPro
  15. Select the Facebook button below Set Up Live button
  16. Select RTMP
  17. Then select Set Up Live 
  18. Select Set Up Stream 
  19.  Connect your wifi network or mobile hotspot
  20. Paste the RTMP link from step 8
  21. Select setup live stream 
  22. The live stream will begin and you can plug the camera into a power source if needed. 

 

 GoPro 9 Instructions

To get started with an RTMP:

You can choose to live stream to compatible video platforms using an RTMP URL. Live streaming currently supports RTMP and RTMPS URLs only. RTSP, HLS and other URLs are not supported.

1. Visit your live streaming platform. 

2. Follow their instructions to create an RTMP or RTMPS URL combined with your stream name/key (click the reveal option to see this). You will need to have both lines combined into one with a “/” in the middle. 

*Live streaming currently supports RTMP and RTMPS URLs only. RTSP, HLS and other URLs are not supported.

3. Now open the GoPro app and tap on the camera icon in the bottom left corner of the screen. 

4. Tap on the blue button in the center of the screen: Control Your GoPro. 

5. Scroll through the icons on the bottom of the screen and tap on Live.

6. That icon will become a blue button: Set Up Live. Underneath it you can see which platform is listed for streaming; it may list Facebook. To change which platform you’ll be streaming to, tap Facebook. A list of other platforms will appear. Tap RTMP.

how to live stream to an rtmp site with gopro

7. Now tap on the blue Set Up Live button.

8. Enter or paste your URL in the required field. 

how to live stream to an rtmp site with gopro

9. Choose the resolution you want: 480p, 720p or 1080p (1080p is available on HERO8 Black + MAX).   Select the resolution that was recommended from the Speed Test you took earlier from step 7 under the GoPro Hero Live Streaming Steps.  If you have not done a speed test then please refer back to step 7 under the GoPro Hero Live Streaming Steps to know which resolution best fits your current bandwidth.  Keep in mind that if your bandwidth isn’t strong enough to support a high resolution then your stream will not run smoothly.  

10. Choose your save settings (you can save a high-res version of your stream to your SD card). 

11. Tap Go Live or press the Shutter button to start streaming.

 

Stream with Yi4k Action Camera

Using your web browser on your mobile device, go to watch.yourgamecam.com

Click Sign in, located in the upper right hand corner

Enter your Username and Password

Click Sign In

Click Settings

Select Mobile publishing

Select YI4K Action Camera

Enter your wifi SSID (Network Name) and SSID Password (Network Password)

Select your desired data rate. If you are unsure, connect your mobile device to the wifi, disable the cellular by placing the device on airplane mode, then select Perform Speed Test at the bottom of the Mobile Publishing page. This will recommend the correct resolution setting for the event to be streamed with.

Click the button under Stream YI4K Camera to, Ex: name-livestream-camera

The system will generate a QR code. Take a screen shot of the QR code and save it to the mobile device.

Turn on the YI4K camera

Select the video down arrow

Scroll to and select the Live icon

Align the camera so that the QR code fits in the scan frame

Once scanned, the camera will take 30 seconds to 1 minute to process

 

 

Stream with Apple Device

From your iPhone, use a web browser and go to watch.yourgamecam.com

Click Sign in, located in the upper right hand corner

Enter your Username and Password

Click Sign In

After signing into your account click the “Settings” menu located in the upper left hand corner

Select Mobile Publishing

By default the GameCam Sports option will be selected, from there please follow the directions to stream from the GameCam Sports App.

 

Stream with Android Device

From your Android, use a web browser and go to watch.yourgamecam.com

Click “Sign in” located in the upper right hand corner

Enter your Username and Password

Click “Sign In”

After signing into your account click the “Settings” menu located in the upper left hand corner

Select “Mobile Publishing”

By default the Larix option will be selected, from there please follow the directions to stream from the Larix Broadcasting App

 

Stream with Mevo Plus

First time users, before starting please download the Mevo app from the App Store or Google Play Store.

How to stream with the Mevo Plus

  1. Press and hold the power button on top of the Mevo plus until you hear an ascending noise
  2. Turn on your hotspot device and connect your mobile phone or tablet  the secure wifi access
  3. Open the Mevo app
  4. Once the camera and your mobile device have connected, select “CONFIGURE MEVO”. If you are having issues connecting, please confirm that your wifi and bluetooth  settings are on.
  5. Choose your wifi hotspot connection and enter the password if prompted for one, then select Done in the top right corner
  6. Click Connect
  7. Press the red record button
  8. If you would like to stream and record locally to the micro sd card, select the icon below RECORD which is the furthest option to the left. 
  9. To setup up your stream destination, select RTMP
  10. Select New RTMP
  11. Enter the name for the stream and this could be the team, channel, angle, or location name
  12. Go to yourgamecam.com from your iPhone or Android device’s browser
  13. Click Sign In, located in the top right corner and enter your Username and Password
  14. Click Settings
  15. Click Mobile Publishing
  16. Select the option for Mevo
  17. Press the button with the Account Name and Channel that you would like to stream to, so you can generate the Stream URL and Stream Key
  18. Copy the Stream URL, open the Mevo app back up and paste the Stream URL
  19. Go back into the GameCam settings and mobile publishing section, then copy and paste the Stream Key as well
  20. Click Add in the top right corner
  21. Confirm that you have selected your desired camera/channel name
  22. Confirm that your desired video quality is selected. This information is located to the right of the GO LIVE button in the top right corner. If you need to change this option click on the number shown and select your desired setting
  23.  Press GO LIVE
  24. To Stop your stream, simply press the red record button in the bottom left and slide the red circle from left to right
  25. If you chose to record locally, be sure to select the option to save it to your Mevo sd card and select Done otherwise, unclick the save to card option

After you have set up your RTMP codes, for all future streams you can go directly in the app once your devices are on and connected then simply begin at step 21. 

Zoom – while the stream is live and displayed on your mobile device, simply expand and contract your fingers on the screen of the mobile device in order to zoom in and out for a better view.

For information on how to connect the Mevo Mic for announcing during the stream, please review the Mevo Mic Setup Guide in the FAQ section

Mevo Mic Setup Guide

First-time users, please download the Mevo Mic app from the App Store or Google Play Store.

 

  1. Open the app
  2. Click Allow, to allow the app to access the device’s microphone
  3. Open the Mevo Camera app on a separate device while it is connected to the camera
  4.     A popup banner will appear stating that the Mevo Mic has been detected. You can click the banner to connect or proceed with the following steps
  5. Click on the microphone icon located in the bottom of the screen
  6. Click on the settings icon to the right of the Help link
  7. Click Edit Inputs, located at the bottom of the screen
  8. Tap to connect to the device where the Mevo Mic is detected

Once connected the device, with the Mevo Mic app installed, will be live and available for announcing. To disconnect, click on the Bluetooth icon and deselect the device or simply close the app.

User Account Guides: (Click on a section below for more information)
How to Sign In
  1. Go to watch.yourgamecam.com
  2. Click Sign In located in the top right corner
  3. Enter your Username and Password
  4. Click Sign In
Change Account Password
  1. While logged into your account, Click on the the Sign In button in the top corner. If you are logged in the button with display part of your Username. 
  2. Click on the Administration tab
  3. Click Change Password
  4. Enter your new Password, then confirm it by re-entering it a second time
  5. Click Update Password
Privacy Access - Add/remove a password for viewers to access your channel
  1. While logged in click on Settings
  2. Click Privacy Access
  3. To add, make sure the box in the public column is unchecked
    1. Under the password column click the word Empty
    2. Input your desired password and check the blue check box icon to save
  4. To remove, make sure the box in the public column is checked
    1. Under the password column confirm that it says Empty
    2. If there is a password stored, simply click on the password and delete it
    3. Click on the blue check box icon to save
Add a GameChanger Scoreboard

To view the GameChanger How To Video, Click Here

Unfortunately we do not support the GameChanger Team Manager at this time. 

  1. While logged in click on Settings
  2. Click on GameChanger
  3. Click on Create team Game Changer scoreboad
  4. Create a name for the scoreboard
  5. Choose the scoreboard type (Selected Teams)
  6. Click Add Team to find your team
  7. Enter the start and end dates for your season
  8. Click Save
  9. Look under the “Scoreboards I’ve Created” section to find your scoreboard
  10. Click Get HTML
  11. Choos 5 or 3 games for your display options
  12. Copy the HTML script in the Code section
  13. Go back into the YourGameCam GameChanger settings tab 
  14. Click Add GameChanger
  15. Confirm that the box is checked to Enable the GameChanger scoreboard
  16. Choose the channel that you would like to display the scoreboard on
  17. Paste the HTML code that your created and copy it into the Embed Code section
  18. Click Create

Note: The GameChanger scoreboard only supports adding GameChanger teams (not GC Team Manager teams)

Share Your Channel
  1. While logged in, go to your channel
  2. Click on Share, which is located directly below your channel name above the video player
    1. To email the link, simply click on the envelope icon
    2. To text the link, click Copy located at the end of the web address listed
    3. To share on Facebook, click on the Facebook share icon
Find A Channel
  • There are two ways to find a channel
    • Click on the Search magnifying glass icon located under the selection drop down bars
    • Enter the name of the player, team, or facility channel that you wish to watch
      • Only 3 characters are required to begin the search
    • Click on the name of the channel and you will be redirected to their page
Watch A Replay
  1. Go to the channel of that you desire to watch
  2. Click on Video Vault in the top right corner
  3. Select the date on the calendar that you the game was played on
  4. All of the videos recorded on that day will be automatically uploaded
Delete A Game (Clip)
  1. While logged into your account go to your channel
  2. Click on Video Replay in the top right corner
  3. Select the date of the game that you wish to find
  4. Select Manage Videos, located directly above the Video Replay calendar
  5. Click Delete Videos
  6. Go to the video that you wish to delete
  7. In the top right corner of the video, check the box next to Select video
  8. Scroll to the top of the page and your will see the date for the video listed by date (Example:mobile-2020-01-19-0)
  9. Click on the blue Delete button
Create A Clip, Save A Clip, Download A Clip, and Create a Webgem
  • While logged into your account go to your desired channel
  • Click on Video Vault in the top right corner
  • Click on the date of your desired game
  • Find the moment in the game that you would like to create a clip for
  • Pause the video a few seconds prior to the moment
  • Go to the Create a Video Clip section below the video player
  • Select Begin to timestamp the beginning of the clip
  • Press play and stop the video after the moment has concluded
  • Select End to timestamp the end of the clip
  • Click on Preview in the Create a Video Clip section
  • A pop up will appear and play your clip
  • To save your clip click on Save Clip to GameCam
  • Select if you would like to include it as a Webgem
  • Save to your Player, Team, Event, or Facility
    • Choose the correct organization name
    • Select or create a new album
    • Enter your title
    • Check the box if you want to list the clip as a Webgem
    • Add details for the video
  • Click Save Video
  • To download your clip
  • In the drop-down channel selector under the “Find:” section choose My Sports
  • Click on Video Vault
  • Under Channels, click on the drop-down selector and choose the album that you saved your clip to, then click on the date of the clip or the video name within the Channel Listing section.
  • Once  the video loads on the screen, under the bottom right-hand corner you will find a 3 line hamburger menu, click on it and select Download
  • A pop up will appear asking if you would like to download the video clip, click yes to being the process.

POI - Play’s of Interest
  • While logged in go to your desired channel to access the video
  • This can be done during a live or previously event
    • If the event was previously recorded, click on Video Replay to find your game
  • While viewing the game, find the moment that you would like to tag
  • Pause the video at the beginning of the moment you would like to tag
  • Click on the marker icon located in the bottom left corner under the play button
  • A menu drawer will appear at the top of the video
  • Click on Set POI 
  • Select a title for your POI
  • Then Select Add
  • A Play’s of Interest section will now appear below the video player with the title and timestamp for your POI listed. You will also find a blue tick mark in the video play bar located in the bottom of the video. The blue tick and the title/timestamp link can both be used to jump back to that specific moment in the video for replay purposes.
Favorite Channel and Live Stream Notification
  1. While logged into your account go to your desired channel
  2. Click on the heart icon,  located above the video player and below the channel name
  3. A popup window will appear showing that the channel has been added to your favorite channel list
  4. To receive notifications, select the check box under the notifications column for the desired channel

Live Stream Equipment Checklist

  • Camera
  • WiFI Access
    • Verizon Hotspot Customers – Be sure that the device software is up to date.
  • Mounting Equipment
    • Tripod, fence mount, or gimbal
  • Power
    • Access to an electrical outlet or power bank
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